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Lads Manor


Customer Care

Our Contract

When buying goods or services on the internet, you are entering into a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted. We will email you to confirm that your order has been received, but this does not constitute our acceptance of that order.

We will be deemed to have accepted your order on despatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our Terms & Conditions below. You will receive another email from us when your order is despatched.

Our acceptance of your order creates a legally binding contract between us and you need to be over 18 (the legal age to contract legally) to use this site.

Descriptions and Prices

Lads Manor trading products endeavours to ensure that the information on this website is accurate and up-to-date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information.

Errors may occur due to human error or for reasons beyond our control If we find a pricing error in one of the products you have purchased where the correct price is higher than the price displayed on the website, we will give you the option of reconfirming your order at the correct price, or cancelling it. If we aren’t able to contact you then we will cancel the order and refund any payment in full.

Prices include VAT but exclude delivery costs. All of our prices are shown in UK Pounds (£) Sterling and you will be billed in this currency. 


Clearance and Promotions

Where we show a reduced price on our website the following policy shall apply. The ‘was’ price is the highest price the item has been offered for sale by us in the last 12 months and will have applied for a continuous period of 28 days or more.

Clearance products and promotions are subject to availability and may be changed or withdrawn by us without notice. We reserve the right to cancel a promotion or reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.

Promotional discount codes may occasionally be published by us or through third parties which may apply to any or specified purchases made through this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offers or discounts. All voucher codes exclude p&p and cannot be used in conjunction with any other codes/cashback.


Free Gifts, Special Offers and Free Delivery Offers

Any free gift or special offer product is subject to stock availability. We reserve the right to substitute such products entirely at our discretion. Discount codes for free gift items and Special Offer products can only be redeemed in conjunction with the purchase of full-price items to the level specified.

Free delivery offers apply to Standard Delivery only and does not include the Next Day Delivery option. Such offers may be extended or removed at any time.


Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.


Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Delivery and Returns Inquiries


Our delivery options and charges are specified on our website. Shipping outside the UK may incur additional delivery costs. Heavy items may be subject to a delivery surcharge which will be shown on the applicable product page.

We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct and that there will be someone there to accept delivery. Next Day Delivery orders and deliveries of large/heavy items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for any repeat delivery costs.

You will take ownership of the goods once they have been delivered after which point they are held at your own risk and we will not be held liable for their loss or destruction.

We cannot be held responsible for any delays due to circumstances beyond our reasonable control including, without limitation, quality control issues, strikes, industrial disputes, breakdown of I.T. systems, flood, fire, explosion or accident.

Returns Guarantee

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 14 days of receipt. Your right to cancel can exercised in an email by contacting us Lads Manor at

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 30 calendar days of receipt. We are sorry but personalised products, food, self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 30 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse.  A replacement order will take approximately 7 days for delivery.  If the item is no longer available, you will receive notification and a refund.  We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights

Payment Methods

Payment Methods

Credit / Debit Cards

Offline Payments

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